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Sr. Field Application Engineer

Harmonic /


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Respond and resolve complicated customer issues and requests, which cannot be resolved by our Tier 2 support team.
Research for the root cause, troubleshoot, and investigate issues using multiple tools, data sets.
Join efforts with R&D and the PM to provide issue resolutions, workarounds, and implement product features or support tools.
Work closely with Tier 2 support and PM to prioritize issues, communicate status, and oversee end-to-end resolution.

B.Sc. in computer science, SW Engineering or 5 Years experience in T3 networking team
5+ years of experience in System Integration (HW/SW)
Deep knowledge in networking protocols – CCNP level
Deep knowledge in Kubernetes / PON
Linux Knowledge
Fluent English (writing and speaking)
Knowledge in RF Testing equipment, traffic generators, network sniffer