Helpdesk Specialist

Harmonic /

שתף משרה:

Helpdesk Specialist provides Level 1 user support, system administration, and network administration for about 250 users in Israel. The candidate will be an individual contributor based in Caesarea.
Provide IT helpdesk support services including laptops and desktops running Windows, and Linux as well as other user devices such as smartphones and tablets.
Maintain computer rooms, labs, and related equipment.
Implement and execute procedures in compliance with global IT policies.
Computer Science, IT, Engineering, or similar degree.
3-5 years of experience in providing helpdesk support to users in-person and over the phone.
Knowledge and experience on Linux and Windows systems (all families), as well as iOS / Android.
Strong working knowledge in maintaining a data center, computer room, or lab.
Strong desire to learn and to progress in the IT field.
A good team player who can also work independently.
Strong verbal and written English, able to communicate effectively across time zones and geographies, including after-hours conferences and technical sessions.
Service orientation personality with pleasant, good interpersonal skills.
Able to work with users in different levels across multiple countries and establish an effective working relationship.
Good self-learning ability and ability to prioritize planned and unplanned tasks.
Eager to learn and have can-do attitude – advantage
Knowledge and experience in video equipment and digital video head-end -advantage.