http://m.rfer.us/MEDC_Yvak נא לשלוח דרך הלינק קורות חיים
שלח קורות חיים
A Day in the Life
This position supervises the local service team. In addition, this position will represent service on all appropriate business groups. This work includes working closely with manufacturing, R&D and field management and cross functional teams on the service aspects of new product introductions, field technical trainings as well as providing Level III technical support to the field 24/7. As part of the CSA service team, the individual will be responsible for the development of field replaceable unit (FRU) strategy. This individual is considered an expert in the field within the Medtronic organization. Key measure of success is overall internal and external customer satisfaction.
Lead and drive Service program management for supporting New Product Introductions. This includes defining, implementing, and validating technical service processes and requirements. Deliverables including technical training, Field Replaceable Unit (FRU), upgrades, strategy and implementation.
Services ECR/ECN representative. Includes both ECN origination for service based deliverables as well as ECN approval for all business activities with Service impact.
Knowledgeable and able to interact with PLM systems as appropritate.
Act as lead between Service and Engineering/R&D/QA to assist in the review of field service issues for appropriate classification and root cause analysis. Active team member for defect correct prioritization. Provide timely and accurate follow-up to broader Services team (ouside of CSA) for call closure and escalation follow-up.
Identify, drive, and develop LIII Service processes and technology to support field service initiatives for serviceability, cost, quality, and delivery.
Provide LIII engineering field support 24/7 by following the appropriate use of the escalation process, when other avenues for resolution are exhausted. This activity may include some travels to sites to perform both system repair, validation, and data gathering.
Develop content, validate, and release Technical Service Bulletins/Manuals together with the service technical writer to support field/factory activities
Develop and maintain the FRU and parts on-hand guidelines in collaboration with the service supply chain group.
Develop, maintain, and distribute quaterly actionable service metrics specific to CSA service activities.
Create service goals and objectives specific to CSA site. Quarterly measure of progress to goals and objectives
Identify, initiate and lead projects in the interest of continuous improvement
Develop and maintain partnership with MFG/Production/Test Engineering/VnV/Quality/R&D regarding reliability concerns/findings, symptoms, solutions.
Active participation in CSA quality system. Function as a liaison between service team and the quality group. Ensure accurate collection of data on system performance. Assist in the analysis of data against the installed base to show correlations. Function as a liaison between engineering staff and customer base to improve the functionality of the system.
Provide appropriate follow-up communications with internal and external customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Other duties as assigned/requested by management.
All activities must be performed in compliance with the Quality System
Travel requirement (some local): 20-30%
Note: The following are meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.
Bachelor degree (Electronics, Computers, Mechanics, Bio Engineering or similar) with minimum of 5 years relevant experience in multidisciplinary systems, or advanced degree with a minimum of 3 years prior relevant experience
Familiarity with most commonly used test equipment (i.e.: power supplies, DVM's, signal generators, flow meters, etc).
Ability to read and understand schematics and engineering drawings.
Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages (such as SAP and SalesForce.com)
Supporting the field 24/7
High level of English correspondence ability (Speaking and writing)
Traveling Abroad (Up to 20% of the time)
Excellent communication skills
Nice to Haves
Medical Device field experience- significant advantage
Systems are primarily used in the operating room, so healthcare/surgical setting experience is preferred.
Familiarity with FDA and CE product requirements and regulatory guidelines preferred.
Experience with robotics and motion control is highly desired.
Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments
Strong attention to detail and accuracy
For Application please click on the following link: